Elina Pilates Spine Supporter

We strive to offer free shipping on all orders by covering the shipping costs ourselves. However, for smaller orders and some brands, we may not be able to cover the full cost. In such cases, we'll send you a shipping quote within 48 hours.

If your order qualifies for free shipping, we'll process your payment and get it ready to ship. Otherwise, we'll contact you with the shipping quote for your approval.

Order Confirmation

Order Confirmation: Upon placing an order, you will receive a confirmation email verifying that we have received your order and authorized payment. This initiates the processing of your order.

Processing Time: Please allow 1-3 business days for order acceptance and confirmation. If any delays occur, we will promptly notify you via phone or email.

Handling Time: Once confirmed, your order will be prepared for shipment. Handling time varies depending on the size, weight, and shipping method. Specific handling times are listed on the product pages.

Shipping & Transit

Small or Lightweight Items: Shipped via standard carriers such as UPS, FedEx, or USPS, these items typically do not require a signature upon delivery and generally arrive quickly.

Heavy or Bulky Items: Large equipment or multi-item orders are delivered via Less Than Truckload (LTL) Freight Carriers to your curbside unless otherwise specified.

Leaving the Warehouse: In-stock items are picked, packed, and shipped in the order they are received. Processing times may vary during busy seasons or holidays.

Tracking Number: Once your shipment is picked up by the carrier, you will receive a tracking number and Bill of Lading number in a shipment confirmation email to monitor your order's progress.

Delivery Time: Transit times can vary, typically ranging from 2 to 7 business days. Occasional delays may occur.

Delivery Appointment

Freight Shipping: For heavy or bulky items, the carrier will call to schedule a 4-hour delivery window. You must be present to sign the Bill of Lading. Missed appointments may incur redelivery fees.

Delivery: For facilities with a loading dock, the truck driver will unload the pallet(s) at the dock. For other locations, the items will be lowered via a lift gate to the curbside or nearest safe location.

What To Do When Your Item(s) Arrive

Curbside Delivery: The driver will leave your item on a pallet at your curbside.

Inspect Before Signing: Thoroughly inspect the boxes and pallets for damage before signing the delivery receipt. If damaged, note "DAMAGED, NEEDS REVIEW" on the delivery sheet, take photos/videos, and email them to us at info@piquefitness.com.

Unpack and Check: Open the boxes and inspect the items for any missing or damaged parts within 2-3 business days. Report any issues promptly for effective support.

Extreme Damage: If your shipment is severely damaged, document the damage with photos/videos and refuse the delivery. Contact us immediately at info@piquefitness.com.

Additional Services

Threshold Delivery: For an additional fee, we can arrange delivery to the nearest safe, dry place on your property.

Professional Assembly: We offer professional assembly services. Contact us for a quote before ordering or to schedule assembly for delivered items.

Storage Fees and Missed Deliveries

If you cannot receive the order upon arrival, you may incur storage or additional shipping fees. Notify us before ordering if you need to schedule delivery for a specific date.

Failure to respond to the carrier's contact attempts or to be present at the scheduled delivery time will result in additional fees.

By placing an order, you agree to these terms. For further questions about shipping or delivery, contact us at info@piquefitness.com or call (626) 385-2480. Thank you for choosing Pique Fitness. We aim to make your shopping and delivery experience seamless.

We have a 30-day return policy from the date of shipment.

To attend a return, the merchandise must be in the same condition in which it was delivered. It must be in its original condition, same packaging, keep the instructions, documentation, accessories (in their original condition too) and must be unused.

The receipt of purchase must be attached to all returns.

If the merchandise meets the above guidelines, please contact Customer Service to begin the return process at info@piquefitness.com .

If your return is approved, you will be provided with a RMA (Return Merchandise Authorization) number, which must be visible outside the equipment. Products received without a return authorization number will not be processed, we are not responsible for any item returned without the RMA number clearly marked on the outside of the package.

All returns must be received within 10 days from the acceptance of the return.

The customer will be responsible for the return shipping costs, as well as any damage or loss during shipment that may occur in the equipment.

Any product sent cash on delivery will be rejected.

Non-Refundable

Unless they are covered by the warranty, the following items cannot be refunded:

• Customized products: any product ordered with special upholstery.
• Equipment: Cadillac, Cadillac-Reformer, Reformer, Ladder Barrel, Combo Chair, Wall Unit, Wall Board Onne, Ped&Pull, Spine, Arcos, Arc, Triangle, Mat, Towers.
• Configuration of special equipment.
• Accessories and spare parts.
• Special shipments.

Warranty Return Procedure

To process a return based on warranty, it must first be approved by Customer Service.

To do this, you must contact us at the email info@piquefitness.com and the technical service team will determine whether or not the problem is an issue that should be treated as a warranty.

Whenever anything is returned that is not covered under warranty or does not meet the warranty return conditions, the purchaser will be solely and fully responsible for the cost of transportation and insurance to return the product to sender.

If the item arrived damaged, it is essential that you write it down on the delivery note, leaving a record of the problem and notify us within a period not exceeding 24-48 hours.

Any defective product may be returned and replaced with the same item, subject to the product warranty. If we choose to repair or replace equipment, this may require that your product be returned for inspection and testing at our facility, prior to shipping the replacement product.

In the case of receiving an item that you did not order, Pique Fitness will pay the cost of return shipping. But the return conditions will be the same as those expressed previously, the merchandise must be in the same condition in which it was delivered. It must be in its original condition, same packaging, keep the instructions, documentation, accessories (in their original condition too) and must be unused.

Once your return has been received, inspected and processed, and is definitively authorized, the amount of the equipment will be immediately refunded.

The Company warrants that all new equipment is free of manufacturing defects in workmanship and materials, subject to the terms below. This warranty becomes effective at the invoice date of the original purchase. Parts repaired or replaced under the terms of this warranty will be warranted for the remainder of the original warranty period. It is the purchaser's responsibility to notify the Company of any change of contact information. This will ensure that in the unlikely event of a replacement or safety notice, the company will be able to contact you immediately.

This warranty applies to equipment:

While equipment remains in the possession of original purchaser and proof of purchase is demonstrated

If claims are made within the part-specific warranty period.

If upgrades are made as required by the Company

This warranty shall be null and void if:

All safety, maintenance, and usage guidelines as specified in the appropriate equipment manuals are not followed

The equipment is used for any other purpose other than as intended, or is stored or used outdoors, or in environments without adequate climate/humidity controls

An At Home Reformer is used in Pilates studios, fitness or health clubs, gyms, spas, or any other type of commercial fitness facility offering fitness services to the public

The equipment has been subjected to accident, misuse, abuse, improper service, or any modification not authorized by the Company

Failure to change springs on spring-loaded equipment (Reformers, Cadillacs, Chairs, Towers, Wall Units, Wall Board, etc.) every two (2) years may void this warranty. This warranty does not cover damage to the finish of any equipment nor shipping charges, customs clearance fees (if applicable), or any costs incurred in installing repaired or replacement parts shipped under the provisions of this warranty.

At its option, the Company will repair or replace warranted parts, provided that any such failure is due to a defect in workmanship or materials and provided that such failure occurs and is reported to the Company within the part-specific warranty period.

Commercial Reformers

Limited Lifetime Warranty on aluminum rails, components of the frame and related welding and Footbar mechanisms (excluding Comfort Footbar).

At Home Reformers

Limited Lifetime Warranty on aluminum rails, components of the frame and related welding and Footbar mechanisms (excluding Comfort Footbar). This warranty shall be null and void if an At Home Reformer is used in Pilates studios, fitness or health clubs, gyms, spas, or any other type of commercial fitness facility offering fitness services to the public.

Steel or Wood Combo Chair

Limited Lifetime Warranty on metal frame and related welding.
Ninety (90) Day Limited Warranty on upholstery. See below for conditions of warranty.
Two (2) Year Limited Warranty on all other components.

Ladder Barrel

Limited Lifetime Warranty on metal frame and related welding.
Ninety (90) Day Limited Warranty on upholstery. See below for conditions of warranty.
Two (2) Year Limited Warranty on all other components.

Wood Tower or Aluminum Tower

Limited Lifetime Warranty on the components of the frame, and related welding.
Ninety (90) Day Limited Warranty on upholstery.
One (1) Year Limited Warranty on straps and spring clips.
Two (2) Year Limited Warranty on all other components.

Ladder Barrel

Limited Lifetime Warranty on the components of the frame, and related welding
Two (2) Year Limited Warranty on all other components

Spine Corrector, Spine Corrector 3 in 1, Spine Supporter, Triangle, Arc & Hollow Arc

Ninety (90) Day Limited Warranty on upholstery. See below for conditions of warranty.
Two (2) Year Limited Warranty on all other components.

Wall Board

One (1) Year Limited Warranty on straps, and spring clips.
Two (2) Year Limited Warranty on all other components.

Wall Unit

One (1) Year Limited Warranty on straps, and spring clips.
Two (2) Year Limited Warranty on all other components.

Fabric & Upholstery on Equipment

Ninety (90) Day Warranty. The fabric or upholstery on Elina Pilates equipment will be replaced if it fails to give normal wear for 90 days after delivery. Proof of damage may be required.

This warranty does not cover cuts, burns, stains, soiling, pet damage, damage to fabric caused by abrasive, corrosive or chemical cleansers, or damage caused by other unreasonable use. If the identical fabric is not available, the Company will provide an equivalent fabric.

Maintenance

Elina Pilates is a name synonymous with the highest quality and finest manufacturing materials in the industry. Protect your investment and keep your Reformer and other large equipment items running at optimal performance with regular maintenance. 

For further questions & support, please contact our Customer Service Team at info@piquefitness.com