It is very important to inspect goods before signing the delivery receipt from the courier. This is important because if the goods are damaged and you did not inspect and note this with the courier, you will be responsible for filing a freight claim and have to arrange for either a repair or return of the damaged goods. Any concealed damage claims should be reported immediately.
What if I suspect the product is damaged?
If you do suspect the goods are damaged due to the outer carton appearing damaged, please note “Possible Freight Damage” on the delivery receipt while the driver is present. This will protect your insurance claim if the product is damaged and a freight insurance claim needs to be filed.
What if I see the product is obviously damaged?
You should NOT sign for damaged products. If it is clear that you product arrived damaged, refuse delivery and call us immediately. Will make sure an exchange is coordinated and file the appropriate claims for damaged goods.
What if my product is defective?
Please test your product within 14 days of receiving it so any problems can be resolved quickly. We have learned that in most cases, this issue can be resolved over the phone. Please contact our technical service department and we can get a technician to assist you.
Replacement for Damages or Missing Parts:
Please inspect and check the packaging of your item(s) when they arrive for delivery. If you notice significant damage damages (especially signs of forklift damage), refuse delivery and contact us immediately. If there are some minor damages, make note of this on the delivery slip before signing for delivery.
If you do not note damages on the delivery receipt and accept a damaged item you are essentially voiding the insurance coverage on your item and accepting it in the condition you received it in. We cannot guarantee the manufacturer will cover any replacement parts for you if you do not note damages on the delivery slip.
If your item(s) do arrive damaged, please contact us immediately and send photos to info@piquepilates.com so we can process an insurance claim for your product coverage.
If an item came defective or with missing parts and this is reported within 72 hours, this will be handled at no extra expense and we will get the manufacturer to send you the replacement or missing part. If you report this after 72 hours, we cannot guarantee you will get a replacement/missing part at no additional cost.
If you have any questions, please shoot an e-mail to info@piquepilates.com or call us at (626) 385-2480.