We strive to offer free shipping on all orders by covering the shipping costs ourselves. However, for smaller orders and some brands, we may not be able to cover the full cost. In such cases, we'll send you a shipping quote within 48 hours.
If your order qualifies for free shipping, we'll process your payment and get it ready to ship. Otherwise, we'll contact you with the shipping quote for your approval.
Order Confirmation
Order Confirmation: Upon placing an order, you will receive a confirmation email verifying that we have received your order and authorized payment. This initiates the processing of your order.
Processing Time: Please allow 1-3 business days for order acceptance and confirmation. If any delays occur, we will promptly notify you via phone or email.
Handling Time: Once confirmed, your order will be prepared for shipment. Handling time varies depending on the size, weight, and shipping method. Specific handling times are listed on the product pages.
Shipping & Transit
Small or Lightweight Items: Shipped via standard carriers such as UPS, FedEx, or USPS, these items typically do not require a signature upon delivery and generally arrive quickly.
Heavy or Bulky Items: Large equipment or multi-item orders are delivered via Less Than Truckload (LTL) Freight Carriers to your curbside unless otherwise specified.
Leaving the Warehouse: In-stock items are picked, packed, and shipped in the order they are received. Processing times may vary during busy seasons or holidays.
Tracking Number: Once your shipment is picked up by the carrier, you will receive a tracking number and Bill of Lading number in a shipment confirmation email to monitor your order's progress.
Delivery Time: Transit times can vary, typically ranging from 2 to 7 business days. Occasional delays may occur.
Delivery Appointment
Freight Shipping: For heavy or bulky items, the carrier will call to schedule a 4-hour delivery window. You must be present to sign the Bill of Lading. Missed appointments may incur redelivery fees.
Delivery: For facilities with a loading dock, the truck driver will unload the pallet(s) at the dock. For other locations, the items will be lowered via a lift gate to the curbside or nearest safe location.
What To Do When Your Item(s) Arrive
Curbside Delivery: The driver will leave your item on a pallet at your curbside.
Inspect Before Signing: Thoroughly inspect the boxes and pallets for damage before signing the delivery receipt. If damaged, note "DAMAGED, NEEDS REVIEW" on the delivery sheet, take photos/videos, and email them to us at info@piquefitness.com.
Unpack and Check: Open the boxes and inspect the items for any missing or damaged parts within 2-3 business days. Report any issues promptly for effective support.
Extreme Damage: If your shipment is severely damaged, document the damage with photos/videos and refuse the delivery. Contact us immediately at info@piquefitness.com.
Additional Services
Threshold Delivery: For an additional fee, we can arrange delivery to the nearest safe, dry place on your property.
Professional Assembly: We offer professional assembly services. Contact us for a quote before ordering or to schedule assembly for delivered items.
Storage Fees and Missed Deliveries
If you cannot receive the order upon arrival, you may incur storage or additional shipping fees. Notify us before ordering if you need to schedule delivery for a specific date.
Failure to respond to the carrier's contact attempts or to be present at the scheduled delivery time will result in additional fees.
By placing an order, you agree to these terms. For further questions about shipping or delivery, contact us at info@piquefitness.com or call (626) 385-2480. Thank you for choosing Pique Fitness. We aim to make your shopping and delivery experience seamless.
