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Warranty claim
Submit an online warranty claim to request parts or assistance for your equipment. Our customer care team will review your claim and respond with next steps within two business days.
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Equipment limited warranties
The Company warrants that all new equipment is free of manufacturing defects in workmanship and materials, subject to the terms below. This warranty becomes effective at the invoice date of the original purchase. Parts repaired or replaced under the terms of this warranty will be warranted for the remainder of the original warranty period. It is the purchaser’s responsibility to notify the Company of any change of contact information. This will ensure that in the unlikely event of a replacement or safety notice, the company will be able to contact you immediately.
This warranty applies to equipment:
- While equipment remains in the possession of original purchaser and proof of purchase is demonstrated
- If claims are made within the part-specific warranty period
- If upgrades are made as required by the Company
This warranty shall be null and void if:
- All safety, maintenance and usage guidelines as specified in the appropriate equipment manuals are not followed
- Equipment is used for any other purpose other than as intended, is stored or used outdoors, in environments without adequate climate/humidity controls
- Equipment has been subjected to accident, misuse, abuse, improper service or any modification not authorized by the Company
- An At Home SPX® Reformer is used in Pilates studios, fitness or health clubs, gyms, spas or any other type of commercial facility offering fitness services to the public
Failure to change springs on spring-loaded equipment (Reformers, Cadillacs, Chairs, Tower Trainers™, Wall Units, Spring Walls™, etc.) every two (2) years may void this warranty. Warranty does not cover damage to the finish of any equipment nor shipping charges, customs clearance fees (if applicable) or any costs incurred in installing repaired or replacement parts shipped under the provisions of this warranty.
At its option, the Company will repair or replace warranted parts, provided that any such failure is due to a defect in workmanship or materials and provided that such failure occurs and is reported to the Company within the part-specific warranty period.
Reformers
- Professional · Rehab Reformers
- SPX® Max, V2 Max™ (formerly the Professional Reformer), SPX® Max Plus™, V2 Max Plus™ and Rehab V2 Max Plus™ Reformers:
- Limited lifetime warranty on aluminum rails, components of the frame and related welding and Footbar mechanisms (excluding Comfort Footbar)
- MPX™ Reformers:
- 10 year warranty on aluminum rails, components of the frame and related welding and Footbar mechanisms (excluding Comfort Footbar)
- At Home Reformers
- Limited lifetime warranty on aluminum rails, components of the frame and related welding and Footbar mechanisms (excluding Comfort Footbar)
- This warranty shall be null and void if an At Home SPX® Reformer is used in Pilates studios, fitness or health clubs, gyms, spas or any other type of commercial facility offering fitness services to the public
- All Reformer models
- Ninety (90) day limited warranty on fabric and upholstery. See below for conditions of warranty
- One (1) year limited warranty on wear and tear items, including: ropes, rollers, straps, spring clips, plastic pulley bar receptacle sleeves, Comfort Footbar covering, plastic Reformer feet, spring O-rings, Molded Spring Holder and spring covers
- Two (2) year limited warranty on all other Reformer components
Reformers accessories
- Two (2) year limited warranty on wood components, frames and related welding of Reformer Accessory Boards, including the Jumpboard, Cardio-Tramp® Rebounder, Rotational Diskboard™, Jumpboard, Cross-bow™ and Vinyasa Triangle™
- Ninety (90) day limited warranty on fabric, upholstery, rubber padding or handles, jumping surface and elastic webbing on the Cardio-Tramp® Rebounder. See below for conditions of warranty
Cadillac / Trapeze Table · Wall Unit
- Limited lifetime warranty on vertical bars and overhead frame, components of the frame and related welding
- Ninety (90) day limited warranty on upholstery
- One (1) year limited warranty on straps and spring clips
- Two (2) year limited warranty on all other components
Crafted with pride, precision and the highest quality components, Merrithew equipment is sleek and versatile. Our wooden products are fashioned with rich and durable wood, showcasing its natural beauty. This may include color variations and knots, which add a unique, one-of-a-kind personality and character to your equipment. Wood materials were once trees, breathing organisms that worked to survive. Every warp, knot, or mineral streak is a testament to a tree’s life, and the years it lived through. Not every piece of Baltic Birch will have patches or streaks, but that doesn’t make it better or worse than the parts that do. The patches do not affect the integrity or quality; the wood stands up to our high-quality standards and is natural and unique. Merrithew will not replace products that may have oval patches, knots, or biscuits as they fall within our quality standards. Please see the examples below for reference.
