RopeFlex RX505 Friction Rope Training Drum

We strive to offer free shipping on all orders by covering the shipping costs ourselves. However, for smaller orders and some brands, we may not be able to cover the full cost. In such cases, we'll send you a shipping quote within 48 hours.

If your order qualifies for free shipping, we'll process your payment and get it ready to ship. Otherwise, we'll contact you with the shipping quote for your approval.

Order Confirmation

Order Confirmation: Upon placing an order, you will receive a confirmation email verifying that we have received your order and authorized payment. This initiates the processing of your order.

Processing Time: Please allow 1-3 business days for order acceptance and confirmation. If any delays occur, we will promptly notify you via phone or email.

Handling Time: Once confirmed, your order will be prepared for shipment. Handling time varies depending on the size, weight, and shipping method. Specific handling times are listed on the product pages.

Shipping & Transit

Small or Lightweight Items: Shipped via standard carriers such as UPS, FedEx, or USPS, these items typically do not require a signature upon delivery and generally arrive quickly.

Heavy or Bulky Items: Large equipment or multi-item orders are delivered via Less Than Truckload (LTL) Freight Carriers to your curbside unless otherwise specified.

Leaving the Warehouse: In-stock items are picked, packed, and shipped in the order they are received. Processing times may vary during busy seasons or holidays.

Tracking Number: Once your shipment is picked up by the carrier, you will receive a tracking number and Bill of Lading number in a shipment confirmation email to monitor your order's progress.

Delivery Time: Transit times can vary, typically ranging from 2 to 7 business days. Occasional delays may occur.

Delivery Appointment

Freight Shipping: For heavy or bulky items, the carrier will call to schedule a 4-hour delivery window. You must be present to sign the Bill of Lading. Missed appointments may incur redelivery fees.

Delivery: For facilities with a loading dock, the truck driver will unload the pallet(s) at the dock. For other locations, the items will be lowered via a lift gate to the curbside or nearest safe location.

What To Do When Your Item(s) Arrive

Curbside Delivery: The driver will leave your item on a pallet at your curbside.

Inspect Before Signing: Thoroughly inspect the boxes and pallets for damage before signing the delivery receipt. If damaged, note "DAMAGED, NEEDS REVIEW" on the delivery sheet, take photos/videos, and email them to us at info@piquefitness.com.

Unpack and Check: Open the boxes and inspect the items for any missing or damaged parts within 2-3 business days. Report any issues promptly for effective support.

Extreme Damage: If your shipment is severely damaged, document the damage with photos/videos and refuse the delivery. Contact us immediately at info@piquefitness.com.

Additional Services

Threshold Delivery: For an additional fee, we can arrange delivery to the nearest safe, dry place on your property.

Professional Assembly: We offer professional assembly services. Contact us for a quote before ordering or to schedule assembly for delivered items.

Storage Fees and Missed Deliveries

If you cannot receive the order upon arrival, you may incur storage or additional shipping fees. Notify us before ordering if you need to schedule delivery for a specific date.

Failure to respond to the carrier's contact attempts or to be present at the scheduled delivery time will result in additional fees.

By placing an order, you agree to these terms. For further questions about shipping or delivery, contact us at info@piquefitness.com or call (626) 385-2480. Thank you for choosing Pique Fitness. We aim to make your shopping and delivery experience seamless.

Our primary goal is to provide consumers with the best commitment to service and support in the industry. Our philosophy is to design and build extremely reliable fitness equipment using the highest quality materials. The result is better products at the best value. We source our material from within the United States of America and all of our products are built here, in California using state of the art manufacturing facilities. 

What makes Ropeflex machines attractive is the fact they are low maintenance. Our direct drive magnetic resistance mechanism is virtually maintenance free and does not employ gears belts or pulleys. We designed it right from the start, using computer aided design and performing rigorous testing indoor and outdoor. In addition, we can customize any of our products to customers specific needs and maintain the same high-quality service and support as we do for our standard line of equipment. 

Our Return Policy

You may return or exchange an unused item in new condition within 15 days of delivery. Restocking and shipping fees associated with returns and exchanges will be customers sole responsibility. All items must include original packaging. Items that are used or damaged may be denied a refund or exchange.

Return Exceptions

All Final Sale items cannot be returned. Other non-returnable purchases include made-to-order items and closeout items.
Items returned incomplete or without the original packaging may be denied a refund or exchange.

Return Process

Please allow up to 5-8 business days for your return or exchange to be processed on the original item(s) has been received.

In most cases your refund will automatically go back to the original form of payment used for the purchase. Original shipping charges incurred on your purchase aren’t refundable as part of your return or exchange.

If you have questions or received an incorrect or damaged item, please contact us.

RopeFlex Return Address

ROPEFLEX | HIPEQ
100 Glenn Way, Unit 5
Attn: Returns
San Carlos, CA 94070

Our Cancellation Policy

Order for stocked items may be cancelled at any time prior to shipment. Made-to-order items may be canceled within 48 hours of placing an order. To cancel an order please contact us.

Replacement & Spare Parts

Replacement and spare parts can be ordered directly through ROPEFLEX online. Browse our parts catalog or contact us if the part(s) you are looking for is not in our online catalog.

At Ropeflex our primary goal is to provide consumers with the best commitment to service and support in the industry. Our philosophy is to design and build extremely reliable fitness equipment using the highest quality materials. The result is better products at the best value. We source our materials from within the United States, and all our products are built in California using state of the art manufacturing facilities.

What makes Ropeflex machines attractive is the fact that they are low maintenance. Our direct drive magnetic resistance mechanism is virtually maintenance-free and does not employ gears, belts, or pulleys. We designed our equipment right from the start, using computer-aided design, and we perform rigorous testing indoors and outdoors. In addition, we can customize any of our products to the customers’ specific needs, while maintaining the same high-quality service and support as we do for our standard line of equipment.

ROPEFLEX EQUIPMENT FEATURES:

• Precision Welded Laser Cut Commercial Gym Quality strength equipment made in the United States
• US made cushions are made using 2-inch thick 8lb Foam Padding and high quality vinyl
• Our proprietary smooth, quiet and self-adjusting resistance technology
• US made highest quality polyester double braided rope
• Heavy 11-gauge (0.120 inch wall) tubing frames provide strength and durability
• Nickel or Zinc plated and stainless-steel attachment hardware

We believe in our products and strive to offer the simplest and fastest resolution to all equipment related concerns. Our warranty service program gives its customers the option to return the product for repair, exchange or refund if the product is determined to be defective.

PRODUCT REGISTRATION

Please register your product here.