Troy VTX 8-Sided Rubber Dumbbell Set with Storage Rack

Logo & Custom Color

Laser engraved & Custom Color Have a 16-20 week lead time. Screen Printed & Custom Bars have a 10-12 week lead time.

Must be detailed in description of logo and what colors are. We will send renderings and evaluated color matches. Only Ceracote has limited colors. Bars only. Dumbbells have 3000 pantones for exact matching ability.

Logo Fees - $500

• SET-UP & COLOR MATCH - ENGRAVED                        
• SCREEN-SETUP & SCREEN-COLOR - SCREEN PRINTED                        
• CUSTOM COLOR FEE - CUSTOM COLOR                        
• SETUP-ENDCAP - CUSTOM ENDCAP FOR BARS                        
• All fees will be added accordingly                        
• Re-orders will only have 1 Color-Match or Screen-Setup fee added
• 50% Deposit required for Logo product
  

Custom Color Fees - $350

• Only TSD-U, TSD-UTL, PO-SBPL, TSB-U,TSB-UTL, TZB-U, TZB-UTL & GO-ULA Can be custom colored at this time                        
• A Custom Color fee applies for each single dumbbell or plate.                        
• A SET-UP fee & COLOR-MATCH fee apply to custom colored orders.                  
• Custom Color can be mixed with a Custom Logo (both 1 or 2 logos)

Engraving Fees

• All Laser Engraved logo orders require a SET-UP fee & COLOR-MATCH Fee

Screen Setup

• All Screen printed orders require a SCREEN-SETUP & SCREEN-COLOR

We mirror the policies of our brands and such policies vary by product.

All deliveries are curbside. If white glove services are needed, please contact us for a quote.

Order Confirmation:

As soon as you place an order you will receive an order confirmation e-mail from us. This means we have your order in our system, and have pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and can be shipped immediately. If we find that your item is on back order or unavailable, we will void the pre-authorization and will reach out to you via e-mail. If the item(s) can be shipped within 5 business days, we will process the charges and submit the order for shipment.

Order Shipment:

If your order is in stock and we have processed the charges on your credit card, the items will ship within five business days from the date of your order. Tracking information will be sent from us within 24 hours of your order leaving the distribution center to the e-mail address provided to us during check out. If you tracking information had not been received within six days of your order, please follow up with us at info@piquefitness.com.

We offer free shipping on most items and brands.

Typically when an order has been received, it will be processed immediately. After this, it will take about 1-3 business days after confirmation of the order, payment, and pickup time to fulfill your order.

Once the order has shipped, it takes typically 1-2 business days for your order to leave the warehouse. Freight carrier times vary depending on location, and this can typically be between 4-10 business days. Therefore, as a general rule, we give a minimum of a 2 week lead time after your order is placed for your item to be delivered. Please note that due to the COVID-19 Pandemic, please be patient as lead times can unfortunately be longer.

Shipping Concerns:

Please share all concerns about the delivery of your product to your location to avoid delays, frustration and additional costs for your order.

It is important to note the following that can bring additional costs:

• Charges the freight company levies if an 18-wheeler truck cannot access the delivery location
• Transport restrictions for truck height or bridge laws
• Deliveries to Islands
• Road or access restrictions
• Delivery requires the use of ferry, train, plane or additional courier transport

International Shipping (anywhere outside the lower 48 United States):

We do not offer free shipping outside the lower 48 United States at this time due to high shipping costs. However, you may call our office number for a quote to see if we could possibly arrange an order for you. 

Please visit our other relevant pages regarding delivery and product condition:

1. Damaged Product
2. Return & Refund Policy
3. Order Tracking

We mirror the policies of our brands and our policies vary by product. You can find more information on the product's page under the Return/Refund tab.

No Cancellations & Refunds For The Following:

All orders that are custom made also cannot be cancelled or refunded due to them being custom made to your specification. Please e-mail or call us to check if your order or potential purchase is a custom or made to order product.

Return Window & Cost:

All returns are based on the specific policy prescribed by the manufacturer for returns. Generally, this is typically a 30 day return policy on most items that we carry that are still in new condition and unopened. All returned items must be in original packaging and contain all parts and components they came with. If you are having a warranty issue, please contact the manufacturer directly. 

Customers will be responsible for actual return shipping charges and applicable restocking fees (10-20% of the item cost) if they return any item, even if the item was shipped for free by us.

Also, all cancellations will be subject to a 3% processing fee. Refunds will only be remitted to the original payment method used when your order was placed.

Product damages may void the return completely and you may only be eligible for replacement parts.

Please make sure you are in compliance with city, county and state codes & requirements. Please contact your county or city inspector for requirements if you will be receiving an inspection. We are not responsible if you are denied installation for an inspection.

Chargebacks

We work hard to assist you and resolve any potential issues that may arise with your purchase. We believe chargebacks are not an answer to a problem. We operate with integrity and expect you to have integrity as a buyer as well.

Customers who file a fraudulent chargeback will be liable for theft. If you are having a legitimate issue with delivery, your purchase, or your product, please let us know. Chargebacks take months to resolve and we can generally resolve most issues within 1-2 business days. If you feel your problem isn't being heard or properly addressed, please request to have your issue escalated.

Replacement for Damages or Missing Parts:

Please inspect and check the packaging of your item(s) when they arrive for delivery. If you notice significant damage damages (especially signs of forklift damage), refuse delivery and contact us immediately. If there are some minor damages, make note of this on the delivery slip before signing for delivery.

If you do not note damages on the delivery receipt and accept a damaged item you are essentially voiding the insurance coverage on your item and accepting it in the condition you received it in. We cannot guarantee the manufacturer will cover any replacement parts for you if you do not note damages on the delivery slip.  

If your item(s) do arrive damaged, please contact us immediately and send photos to info@piquefitness.com so we can process an insurance claim for your product coverage.

If an item came defective or with missing parts and this is reported within 72 hours, this will be handled at no extra expense and we will get the manufacturer to send you the replacement or missing part. If you report this after 72 hours, we cannot guarantee you will get a replacement/missing part at no additional cost.

If you have any questions, please shoot an e-mail to info@piquefitness.com or call us at (626) 385-2480.

When you purchase from PIQUE FITNESS, you are acknowledging this Exchange Agreement:

• I understand I must inspect my package upon delivery and note damages on the delivery slip and send photos to PIQUE FITNESS within 24 hours of delivery.

• I understand that if I want to return my product it must be in the original packaging and unused. An additional restocking fee may occur.

• I understand I am liable for the return cost of shipping for a return. I understand I will have to pay for shipping for the event of an exchange.

• I understand if I cancel my order after it ships, I am unable to receive a full refund.

• I understand the return shipping costs may cost me 25% or more of the product cost and restocking fees may cost 15% or more of the product cost.

• I understanding that shipping dates provided are estimates and are subject to change at any time and for any reason.

• I understand and agree that I will not file a chargeback for an order delay. I will contact PIQUE FITNESS if I would like to change or cancel my order.

BY USING THE SITE, YOU AGREE TO THESE TERMS; OTHERWISE IF YOU DO NOT AGREE, DO NOT USE THE SITE.

TROY® WARRANTY

TROY guarantees all products from the date of shipment to be free of materials defects. The warranty extends to the original consignee or end-user only. The warranty only covers failures due to material defects or workmanship that occurs during regular use. It does not cover product failures due to misuse, negligence, misapplication, modification, or normal wear and tear. The warranty detail is as follows.

VTX® WARRANTY

VTX products come with a full 1-year warranty against manufacturer defects or breakage through improper use by the end-user in light commercial setting. This 1-year warranty does cover in a light commercial setting. Rubber products may carry a slight odor. This odor should be considered normal and will not be covered under warranty.

USA SPORTS WARRANTY

All USA Sports Inc. products come with a 90-day warranty against breakage through proper use to the original owner and do not cover normal wear and tear. This warranty does not cover products placed in a commercial setting. USA Sports Inc. guarantees all products on shipment date to be free of material defects or workmanship faults. EXCEPT FOR THE EXPRESSED WARRANTIES PROVIDED HEREIN, ANY AND ALL OTHER WARRANITIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED.

ISSUES NOT COVERED

• Damage from product misuse or negligence

• Normal wear and tear of the product

• Damage from products being used on inappropriate flooring

• Cosmetic damage to products - including but not limited to, chipping of the paint finish and issues with stickers, badges, and endcaps

• Any damage resulting from throwing or dropping products that are not designed for this purpose including Dumbbells, Barbells, and Kettlebells.

• Damage from slamming products that are not designed for this purpose including but not limited to, Wall Balls

• Loosening of products that have moving parts such as Pro-Style dumbbells

• Any issues with flooring resulting from exposure to direct sunlight, heat sources, or excessive water

• Damage from products being stored on racks not sourced from Troy Barbell & Fitness

• Damage resulting in using unsuitable cleaning products

• Damage resulting from unsuitable conditions, including but not limited to: high humidity, outdoor spaces, and/or poor ventilation

FILING A CLAIM

Please contact us at info@piquefitness.com.