Cancellations
Within 24 Hours: You can cancel any order within 24 hours of payment at no charge. To cancel, please respond to your order confirmation email or contact us at info@piquefitness.com with your name and order number.
After 24 Hours: Most orders can be canceled before they ship. However, if your order has been shipped or assigned tracking information, it cannot be canceled and must follow our return policy procedure.
Custom Made or Built-to-Order Items: These items can only be canceled within 24 hours of payment. After this period, they cannot be canceled or refunded.
Product Quality Guarantee
Pique Fitness is committed to delivering high-quality products. If your item arrives damaged or is faulty after initial use, we will file a claim and replace it free of charge or provide a full refund. All items come with a manufacturer's warranty for labor, parts, or replacement if necessary.
30-Day General Return Policy
Eligibility for Return:
- Initiate the return process within 30 days of delivery.
- The item must be in its original packaging, unused, unassembled, and in brand-new condition.
- The customer is responsible for return shipping costs.
Non-Returnable Items:
- Used or opened items, or items removed from their original packaging.
- Items that have been assembled or installed.
- Clearance, custom-made, or made-to-order products.
- Items returned after 30 days of receipt.
- Items marked as non-returnable or non-refundable.
- Items returned without Return Approval.
Return Process
To start a return, email info@piquefitness.com with:
- Order Number
- Date of Delivery
- Reason for Return
If the item meets return criteria, we will provide a shipping quote, which you must pay. We will then send you a return label, and you are responsible for preparing the item for shipment. After inspecting the returned item, we will issue a refund using your original payment method. If the returned item is incomplete or not in brand-new condition, Pique Fitness reserves the right to issue only partial credit based on the manufacturer's discretion.
Damages
Inspect on Arrival: Be present for delivery and inspect the package thoroughly. If there's damage or missing parcels, note it when signing the Bill of Lading (BOL) for freight deliveries or report it to the ground shipping carrier within seven days.
Documentation: Take photos and videos of any damage and send them to info@piquefitness.com. We will process an insurance claim with the manufacturer and ensure you receive the correct parts or a replacement.
Refused Deliveries
If a product is refused upon delivery for any reason other than extensive damages, the customer is responsible for all shipping charges to and from the customer. This includes shipping charges originally included in the purchase price. Refused shipments will be returned to the delivery company and may take several weeks to be received back at the warehouse. Returns cannot be processed until the product is received by the warehouse.
Contact Information
For any questions about cancellations, returns, or our return policy, please contact us at info@piquefitness.com or call (626) 385-2480. We are committed to ensuring your satisfaction and a smooth return process.